Privacy Policy - Destiny Property Management

TERMS AND CONDITIONS & PRIVACY POLICY
Destiny Property Management LLC
Last Updated: May 18, 2025

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COMPANY INFORMATION

Destiny Property Management LLC
Address: 1472 Herzel Blvd, West Babylon, NY 11704
Phone: (631) 357-2405 | (516) 454-1620
Email: Info@destinypm.com
Website: www.destinypropertymanagement.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM

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TERMS AND CONDITIONS

1. ACCEPTANCE OF TERMS

By accessing or using any service offered by Destiny Property Management LLC (“Company,” “we,” “us,” or “our”), including our website, tenant portal, or any communications system, you (“Tenant,” “Applicant,” or “User”) agree to be bound by these Terms and Conditions in their entirety. If you do not agree, please discontinue use of our services immediately.

2. SERVICES PROVIDED

Destiny Property Management LLC provides residential and commercial property management services across Long Island, NY, including leasing, maintenance coordination, rent collection, tenant communications, and related services. Access to certain services may require account registration, identity verification, or a signed lease agreement.

3. USER RESPONSIBILITIES

You agree to:
– Provide accurate, current, and complete information during registration and throughout your tenancy or applicant status.
– Maintain the confidentiality of any account credentials and notify us promptly of unauthorized access.
– Use our communications channels — including phone, SMS, and email — solely for lawful purposes.
– Comply with all applicable local, state, and federal laws in connection with your use of our services.

4. COMMUNICATIONS CONSENT

By providing your phone number and/or email address to Destiny Property Management LLC, you acknowledge that we may contact you in connection with your tenancy, application, or requested services. Specific consent terms for SMS and phone communications are set forth in the SMS & Telephone Policy section below.

5. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Destiny Property Management LLC and its officers, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, our services or communications systems.

6. MODIFICATIONS TO TERMS

We reserve the right to update or modify these Terms and Conditions at any time. Changes become effective upon posting. Your continued use of our services following any modification constitutes your acceptance of the revised terms.

7. GOVERNING LAW

These Terms and Conditions are governed by the laws of the State of New York, without regard to its conflict of law provisions.

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SMS & TELEPHONE POLICY

1. TRANSACTIONAL MESSAGING CONSENT

By checking this box, I consent to receive transactional messages from Destiny Property Management related to my account, orders, or services I have requested. These messages may include appointment reminders, order confirmations, and account notifications among others. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out.

Transactional messages may include:
– Maintenance appointment confirmations and reminders
– Rent payment confirmations and receipts
– Lease renewal notifications and deadlines
– Emergency property alerts (water shut-offs, inspections, etc.)
– Account status updates and balance notifications
– Move-in and move-out scheduling confirmations

2. MARKETING & PROMOTIONAL MESSAGING CONSENT

By checking this box, I consent to receive marketing and promotional messages, including special offers, discounts, new product updates among others. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out.

Marketing messages may include:
– Referral program incentives and bonuses
– Seasonal promotions or move-in specials
– New property listings or availability announcements
– Community events and resident benefit programs
– Partner service discounts available to residents

3. MESSAGE FREQUENCY

Message frequency varies based on your account activity and opt-in preferences. Transactional messages are sent as triggered by account events. Marketing messages may be sent periodically based on campaigns.

4. OPTING OUT

You may opt out of SMS communications at any time by replying STOP to any message you receive. Upon receipt of your STOP request, we will send a final confirmation and no further messages will be sent. Opting out of marketing messages does not affect transactional messages required for the administration of your tenancy or account.

5. GETTING HELP

Reply HELP to any message for assistance, or contact us directly at (631) 357-2405 or Info@destinypm.com.

6. MESSAGE & DATA RATES

Standard message and data rates may apply as determined by your mobile carrier. Destiny Property Management LLC does not charge for SMS communications directly. Contact your carrier for details on your plan’s messaging rates.

7. TCPA COMPLIANCE

Destiny Property Management LLC is committed to full compliance with the Telephone Consumer Protection Act (TCPA) and all applicable FCC regulations. Your consent to receive messages is voluntary and is not a condition of any purchase or rental agreement.

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1. INFORMATION WE COLLECT

We collect personal information necessary to provide our services, including:

Information You Provide:
– Full name, date of birth, and government-issued ID (for tenancy applications)
– Phone number, email address, and mailing address
– Income verification and financial information for rent payments
– Communication preferences, including SMS opt-in/opt-out choices

Information Collected Automatically:
– Website and portal usage data, device identifiers, and IP addresses
– Communication logs, including records of messages sent and received

2. HOW WE USE YOUR INFORMATION

We use your information to:
– Administer and manage your tenancy, lease, or application
– Process rent payments and issue financial records
– Send transactional and (where separately consented) marketing communications
– Maintain records as required by state and federal law
– Respond to maintenance requests, inquiries, and complaints
– Improve our services through aggregate analysis

3. SMS DATA AND COMMUNICATIONS RECORDS

We maintain records of SMS opt-in consent, opt-out requests, and message delivery logs. This data is used solely to honor your communication preferences and comply with legal obligations. We do not sell or share your mobile phone number or SMS consent data with third-party marketers.

4. SHARING OF INFORMATION

We do not sell your personal information. We may share it with:
– Service providers (payment processors, SMS platforms, maintenance vendors) under strict data agreements
– Legal authorities when required by law, court order, or governmental request
– Property owners on whose behalf we manage properties, as required by management agreements
– Emergency responders where necessary to protect health, safety, or property

5. DATA RETENTION

Tenant records are typically retained for seven (7) years following lease termination. SMS opt-in and communications records are retained for a minimum of four (4) years in compliance with TCPA requirements.

6. YOUR RIGHTS

You may have the right to:
– Access the personal information we hold about you
– Request correction of inaccurate or incomplete data
– Request deletion of your information, subject to legal retention requirements
– Opt out of marketing communications at any time
– Request a portable copy of your data

To exercise these rights, contact us at Info@destinypm.com.

7. SECURITY

We implement industry-standard security measures to protect your personal information, including encrypted data transmission, secure storage, and restricted access controls. No method of electronic transmission is 100% secure, but we take all reasonable precautions to protect your data.

8. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

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For questions about these Terms, our SMS Policy, or our Privacy Policy — or to exercise your data rights — please contact:

Destiny Property Management LLC
1472 Herzel Blvd, West Babylon, NY 11704
Phone: (631) 357-2405 | (516) 454-1620
Email: Info@destinypm.com
Website: www.destinypropertymanagement.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM

To opt out of SMS messages, reply STOP to any message you receive.

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